Question 1

1. Commission & Costs: Please explain your commission structure and any additional costs a homeowner might incur.

Accepted Answer

Commission is based on the property style and rental capacity but ranges from 15-20%. Extra fees may apply for tax preparation, full-service consulting/design services, unfurnished properties with requested setup, and project management.

Question 2

2. Marketing: Please detail the strategies you utilize to market properties to guests.

Accepted Answer

Main OTA listing on VRBO & AirBnb. Direct booking site, email marketing, and social media included.

Question 3

3. Cleaning & Maintenance: Please outline your property management services, including but not limited to cleaning, inspections and maintenance.

Accepted Answer

Dedicated cleaning staff that is continually assigned to your property. Inspections are conducted before and after most bookings by an owner or trusted partner who are also successful property owners. Maintenance oversight by trusted vendors and routine minor  maintenance tasks are included.

Question 4

4. Communication & Reporting: How do you communicate with homeowners and what types of reports do you provide? Who will I be working with on your team? Will I have a dedicated representative or a team approach?

Accepted Answer

We provide property analytics upon request, marketing strategy meetings, and monthly owner statements via online portal. Communications happen via email, text, and phone during business hours with your dedicated team member.

Question 5

5. Financial Management: Please discuss how you handle financial management for the properties you manage. Do you follow trust accounting principles?

Accepted Answer

Licensed Property Manager in Charge utilizing proven trust accounting methods.

Question 6

6. Technology: What kind of technology do you employ and how does this technology provide benefits to both homeowners and guests?

Accepted Answer

We utilize a state-of-the-art tech stack with a proven array of Property Management Software, Revenue Management Software combined with a qualitative analysis of your unique property, access management, accounting, identity verification, and listing analysis software programs to accomplish your specific goals as an owner.

Question 7

7. Differentiators: What unique aspects set your company apart from other property management companies, especially in terms of advantages to homeowners?

Accepted Answer

We are owners and hospitality professionals ourselves with 15 years experience in the STR and Hospitality businesses. We offer a premium service by a tailored and personal approach to guests and owners alike. We dedicate ourselves to knowing and finding out what works and implementing these tactics to maximize rental potential and revenue. We offer complimentary professional photography, locks, and onboarding fees for most properties. With 5 Star Stays, you are not just a number, you are a member of our team and are therefore treated like family.

Question 8

8. Guest Damage: What is your approach to managing damages caused by guests? Do you require a security deposit or offer damage insurance? If you opt for insurance, how do you establish the coverage details?

Accepted Answer

Other than damage and liability insurance through the major OTAs and your own insurance, we INCLUDE a $10,000 damage/liability insurance through Insuraguest. This covers a list of commonly damaged household items at no cost to you.

Question 9

9. Revenue Management: Please explain your strategy for revenue management? How do you determine pricing to optimize earnings? Do you utilize dynamic pricing software, manage rates manually, or employ a combination of both methods?

Accepted Answer

We utilize dynamic pricing software combined with a qualitative approach to revenue management for your unique property.

Question 10

10. Community Involvement and Reputation: Are you involved in the local community and do you support local initiatives?

Accepted Answer

We are a Christian oriented company and are involved in a variety of initiatives with local charities along with local initiatives to support the STR industry.

5 Star Stays LLC.

What We Offer

Contact Manager

Nearby Property Managers

Orcas 24/7

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Beach Star Realty

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