1. Commission & Costs: Please explain your commission structure and any additional costs a homeowner might incur.

Our commission structure is designed to be flexible and customizable, based on your property and market conditions. The commission rate varies depending on the specifics of your property and the current market, and it is calculated based on the nightly rent only, not on the gross revenue. Our commission covers a wide range of services, including marketing and listing management, guest communication and support, booking management, and housekeeping coordination. Additionally, we offer optional services such ass nterior design assistance, allowing you to tailor our program to your needs. Importantly, we do not charge any membership fees, and there are no additional costs for providing your guests with 24/7 customer service. This comprehensive and flexible approach ensures you receive value without hidden fees.

2. Marketing: Please detail the strategies you utilize to market properties to guests.

We employ a diverse array of marketing strategies to ensure your property reaches a wide audience and attracts guests. Your property will be listed on over 20 booking channels, including major platforms like Airbnb, Vrbo, TripAdvisor, and Booking.com. Our direct website, which accounts for more than 40% of our reservations, plays a significant role in our marketing efforts. We also feature properties on premier channels such as Marriott Hotels and Villas, offering luxury rentals to Bonvoy members. Additionally, we partner with channels specializing in last-minute bookings to capture spontaneous travelers. Our dedicated marketing team utilizes advanced SEO and PPC strategies to promote your property across our booking channels, social media, and advertisements. Furthermore, we provide you with a personalized guest CRM, supported by our professional guest lead acquisition tools, to enhance guest relationships and booking management.

3. Cleaning & Maintenance: Please outline your property management services, including but not limited to cleaning, inspections and maintenance.

Our property management services are comprehensive and designed to provide you with peace of mind. A dedicated local property manager is available to assist with any on-site requests and vendor management, ensuring any needs your property may have are promptly addressed. We have invested in local housekeeping and maintenance support to guarantee high-quality and efficient service. Regular inspections are conducted in line with our safety culture guidelines to maintain the property's condition and safety standards. Our team handles as much as possible on your behalf, so you can rest assured knowing your property is in capable hands without any added stress.

4. Communication & Reporting: How do you communicate with homeowners and what types of reports do you provide? Who will I be working with on your team? Will I have a dedicated representative or a team approach?

We prioritize clear and consistent communication with homeowners through our dedicated Partner Support team, available seven days a week. This team will guide you through the onboarding process and serve as your primary point of contact once your property is live. For operational matters, you'll be assigned a local property manager who will handle maintenance and on-site requests. This dual approach ensures you have specialized support for both general inquiries and specific property management needs, providing you with comprehensive and reliable service.

5. Financial Management: Please discuss how you handle financial management for the properties you manage. Do you follow trust accounting principles?

At Cozi Vacation Rentals, we handle financial management with utmost care and adherence to strict industry trust accounting standards. Our approach ensures that your funds are never comingled, which is a common practice among 95% of vacation rental managers. Here's how we manage finances for the properties we oversee:Trust Account Management: We maintain a dedicated trust account for all funds associated with your properties. This ensures that your money is kept separate from our operational funds, providing transparency and security.Funds Access Control: Your funds are held in the trust account and are only transferred to our payout account after the guests check out. This policy ensures that your funds are secure and inaccessible until the service has been rendered.Timely Payouts: After the guests check out, the funds are transferred to our payout account and then promptly paid out to you. This process guarantees that you receive your funds, statements, and payments on time, with zero risk of delays or discrepancies.Financial Reporting: We provide detailed financial statements and reports, giving you full visibility into the income and expenses related to your property. This transparency helps you stay informed and confident about your investment.Adherence to Trust Accounting Principles: Choosing a vacation rental manager who follows trust accounting principles is critical. Managers who do not adhere to these standards pose a significant risk to your funds. At Cozi, we prioritize your financial security and peace of mind by strictly following these principles.Our commitment to trust accounting principles and transparent financial management sets us apart in the vacation rental management industry, ensuring your investment is protected and managed with the highest level of integrity.

6. Technology: What kind of technology do you employ and how does this technology provide benefits to both homeowners and guests?

We leverage advanced technology to enhance the experience for both homeowners and guests. Our diverse tools facilitate smooth check-ins and seamless property interactions, such as data collection, ensuring guests can easily connect with us through automated systems and platforms. This quick and efficient communication enhances their overall experience. Homeowners benefit from our technology through tailored marketing solutions and increased property security. Our smart home system generates a unique, one-time code for each guest, ensuring safety and peace of mind. This integration of technology streamlines operations and enhances the value and security of the property for homeowners.

7. Differentiators: What unique aspects set your company apart from other property management companies, especially in terms of advantages to homeowners?

Our property management program stands out due to its unique advantages for homeowners. We ensure peace of mind and excellent results, never limiting your use of the property. Our trust accounting methods provide constant access to financial statements and a portal that reflects your property's performance in real-time. Additionally, we offer free consultancy for any investment questions or ideas you may have, providing expert guidance to help you maximize your property's potential. To further ease your management responsibilities, we also report all hotel and lodging taxes on your behalf. This combination of unrestricted property use, transparent financial tracking, comprehensive tax reporting, and personalized investment support sets us apart from other property management companies.

8. Guest Damage: What is your approach to managing damages caused by guests? Do you require a security deposit or offer damage insurance? If you opt for insurance, how do you establish the coverage details?

To better protect our owners, we include a $5,000 damage waiver policy with every reservation to cover any accidental guest damages. This ensures that if an item such as a lamp breaks or a stool cracks, we can replace it at no cost to you. This approach not only safeguards your property but also enhances the guest experience by eliminating the need to contact them for replacements, thereby avoiding any potential tension. This built-in policy provides a hassle-free solution for both owners and guests, ensuring peace of mind and smooth property management.

9. Revenue Management: Please explain your strategy for revenue management? How do you determine pricing to optimize earnings? Do you utilize dynamic pricing software, manage rates manually, or employ a combination of both methods?

Our revenue management strategy is centered around dynamic pricing, utilizing an industry-leading yield management program to continuously monitor, analyze, and adjust rental rates for optimal earnings. By integrating supply-and-demand dynamics with hyper-local market data, we aim to maximize both profitability and occupancy rates for your property. While we employ sophisticated software to automate this process, our team also plays a crucial role in overseeing and managing the strategy. This allows us to make real-time modifications as needed, ensuring that your rental rates remain competitive and responsive to market fluctuations.

10. Community Involvement and Reputation: Are you involved in the local community and do you support local initiatives?

We prioritize involvement in the local community, actively supporting various initiatives and collaborating with local organizations to contribute positively to the area. Whether it's through sponsorship, participation in events, or offering assistance through our services, we strive to make a meaningful impact. Additionally, our engagement extends to participating in city meetings and various community activities, further solidifying our commitment to being an integral part of the local fabric.

Cozi Vacation Rentals

What We Offer

Trust Accounting

Property Inspections

Revenue Management/Dynamic Pricing

Local Ownership

Guest Screening/ID Verification

Guest Damage Insurance/Security Deposit Insurance Program

Local Support 24/7

Tax Compliance and Remittance

Commercial Laundry

In-house Cleaning

Keyless Entry Provided

SmartHome

No Startup Fees

Unlimited Owner Use

Property Manager Supplied Metrics

322

Properties

$300-500

Average annual daily rate

50%

Average annual occupancy

Property By Type

Homes

90%
Condos

5%
Other*

5%

Property By Bedrooms

6+ Bedrooms

5%
5 Bedrooms

7%
4 Bedrooms

13%
3 Bedrooms

33%
2 Bedrooms

17%
1 Bedroom

25%

Please note that these metrics have been supplied directly by the vacation rental manager and have not been independently verified by Comparent or any other third-party entity. While we strive to present the most accurate and reliable information, Comparent disclaims any responsibility for the accuracy of these metrics.

Airbnb Metrics

898

Properties

$287

Average daily rate

41%

Average occupancy

Property By Type

Homes

85%
Condos

2%
Other*

13%

Property By Bedrooms

6+ Bedrooms

2%
5 Bedrooms

5%
4 Bedrooms

14%
3 Bedrooms

35%
2 Bedrooms

21%
1 Bedroom

23%

VRBO Metrics

224

Properties

$331

Average daily rate

33%

Average occupancy

Property By Type

Homes

97%
Condos

3%

Property By Bedrooms

6+ Bedrooms

5%
5 Bedrooms

5%
4 Bedrooms

15%
3 Bedrooms

33%
2 Bedrooms

19%
1 Bedroom

23%

The metrics and data displayed above are sourced from publicly available information. While Comparent strives to ensure that this information is reliable, please note that the data is not guaranteed for accuracy and should be independently verified. We disclaim any liability for any inaccuracies or omissions in these metrics.

Cozi has been managing my properties for 5 years now and always does a great job. The maids, the property management and the customer service teams are great. I would highly recommend.

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Cozi Vacation Rentals

What We Offer

Property Manager Supplied Metrics

Airbnb Metrics

VRBO Metrics

Cozi Vacation Rentals Reviews

Contact Manager