Question 1

1. Commission & Costs: Please explain your commission structure and any additional costs a homeowner might incur.

Accepted Answer

We offer competitive a competitive commission structure. All fees are disclosed in Management agreements. We will never low ball you and nickel and dime you with fees

Question 2

2. Marketing: Please detail the strategies you utilize to market properties to guests.

Accepted Answer

iTrip has the largest distribution channel of any property management provider. We will list your property on over 40 of the most popular booking sites including Airbnb, VRBO, Booking.com, Homes and Villas by Marriott and many others

Question 3

3. Cleaning & Maintenance: Please outline your property management services, including but not limited to cleaning, inspections and maintenance.

Accepted Answer

Our cleaning contractors are licensed and insured to give you peace of mind. iTrip staff inspects every cleaning to ensure quality standards are meet before any guest arrives at the property. Our cleaners and staff will inspect your property to ensure it has been cleaned and to inspect for any damages or maintenance items.

Question 4

4. Communication & Reporting: How do you communicate with homeowners and what types of reports do you provide? Who will I be working with on your team? Will I have a dedicated representative or a team approach?

Accepted Answer

We are available 24/7 to respond to our owners and guests when they have questions. We provide regular market updates to ensure our owners understand the forces that drive the market. With iTrip you will always have access to the owner of the business

Question 5

5. Financial Management: Please discuss how you handle financial management for the properties you manage. Do you follow trust accounting principles?

Accepted Answer

We follow all laws and regulations of the state of South Carolina with regard to Trust accounting principles. We are licensed property managers in SC

Question 6

6. Technology: What kind of technology do you employ and how does this technology provide benefits to both homeowners and guests?

Accepted Answer

Our Property Management System is ranked as one of the most comprehensive Platforms in use and manages our entire business from start to finish. We also utilize state of the art technology in the guest management, including digital guide books and automated messaging systems

Question 7

7. Differentiators: What unique aspects set your company apart from other property management companies, especially in terms of advantages to homeowners?

Accepted Answer

iTrip markets your property globally and manages your property and guests like we were your family

Question 8

8. Guest Damage: What is your approach to managing damages caused by guests? Do you require a security deposit or offer damage insurance? If you opt for insurance, how do you establish the coverage details?

Accepted Answer

Guest options include a Limited Damage Waiver, a nonrefundable deposit which includes up to 1500 of damage coverage, a traditional refundable security deposit as well as a homeowner protection program at no cost to our owners

Question 9

9. Revenue Management: Please explain your strategy for revenue management? How do you determine pricing to optimize earnings? Do you utilize dynamic pricing software, manage rates manually, or employ a combination of both methods?

Accepted Answer

We utilize REVMAX, a leading revenue management tool to price your properties to maximize revenue. Strategies include Market and comp pricing, Length of stay management and dynamic pricing which automates the process to ensure higher revenues

Question 10

10. Community Involvement and Reputation: Are you involved in the local community and do you support local initiatives?

Accepted Answer

BBB, Chamber of Commerce and local charitable causes

iTrip SC Sea Islands

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