1. Commission & Costs: Please explain your commission structure and any additional costs a homeowner might incur.

We offer flexible management plans, tailored to the unique needs of each homeowner. Repair & maintenance-related expenses are often covered by built-in damage protection on all bookings.

2. Marketing: Please detail the strategies you utilize to market properties to guests.

Our dynamic marketing team is dedicated to driving your home’s success through a wide range of strategic initiatives. Our efforts span across organic channels, where we focus on building a strong online presence and engaging with our audience through our direct booking site, email, social, push, SMS, and more. Simultaneously, we employ targeted paid campaigns to maximize reach and visibility. Additionally, we actively collaborate with OTAs (online travel agencies, such as Airbnb) to ensure a comprehensive and effective marketing approach. This multifaceted strategy reflects our commitment to staying at the forefront of our guests’ awareness and consistently reaching our audience when they are ready to book travel.

3. Cleaning & Maintenance: Please outline your property management services, including but not limited to cleaning, inspections and maintenance.

Our local teams manage home maintenance, upkeep, surveillance, and housekeeping. Our team monitors and inspects each home for routine repairs and maintenance on a regular basis. We proactively conduct full interior, exterior, plumbing, electrical, and appliances inspections, complete with seasonal considerations to catch potential issues before they arise. We also install an array of smart technology devices designed to protect your home and keep your community undisturbed.

4. Communication & Reporting: How do you communicate with homeowners and what types of reports do you provide? Who will I be working with on your team? Will I have a dedicated representative or a team approach?

When you partner with AvantStay, we deliver unmatched personalized service through a dedicated Account Manager, a local Area Manager, and a Regional Manager. Our local area managers have typically lived in the region for years and understand the unique nuances of the area. We also have a proprietary owner portal that you can access online called Lighthouse, where you can find all information related to your property’s bookings, owner statements, and manage your personal stays.

5. Financial Management: Please discuss how you handle financial management for the properties you manage. Do you follow trust accounting principles?

Monthly statements provide detailed performance of your home, including revenue earned on each reservation, an itemization of fees and charges incurred for services facilitated by AvantStay, such as owner cleans, supplies, repairs, and maintenance. Receipts and invoices are provided for all owner expenses for your records. We also provide a detailed year-end statement and Form 1099 at the start of the new year.

6. Technology: What kind of technology do you employ and how does this technology provide benefits to both homeowners and guests?

At AvantStay, we leverage cutting-edge technology to enhance the experience for both our valued guests and homeowners. Our comprehensive tech infrastructure includes a user-friendly mobile app, an online booking hub, smart home tools, and a homeowner portal.Our dedicated mobile app and Booking Hub provide guests with convenient access to essential information about their stay. From home details and entry information to on-demand support, our app and Booking Hub ensure a seamless and hassle-free experience. Additionally, once guests have checked-in, many of our properties feature smart home devices, like smart thermostats, high-quality sound systems, and security systems.For homeowners, we utilize smart devices for real-time alerts on noise and device detection. Additionally, using our proprietary homeowner portal, owners can access real-time financials, view all bookings, and see their home’s ratings.

7. Differentiators: What unique aspects set your company apart from other property management companies, especially in terms of advantages to homeowners?

We have industry-leading guest satisfaction ratings and are the #1-rated national operator of vacation rentals. We take a proactive approach to reputation management by responding to in-stay feedback immediately, and our expert local team is on-hand 24/7 to ensure your home and guests are receiving best-in-class care. Guests also have access to exclusive concierge services, like private chefs or in-home massages, to up-level their stay and make their vacation one to remember. To optimize your home's revenue, our revenue management team uses a proprietary pricing model to review every home in real-time, and our distribution team is partnered with 50+ diversified booking platforms for maximum visibility across potential guests.

8. Guest Damage: What is your approach to managing damages caused by guests? Do you require a security deposit or offer damage insurance? If you opt for insurance, how do you establish the coverage details?

At AvantStay, we prioritize the protection of both our properties and our guests. All bookings automatically include built-in guest damage protection, providing coverage for damages up to $2,000. This ensures peace of mind for both hosts and guests.In addition to our built-in protection, guests have the option to seamlessly purchase travel insurance during the booking process, offering an extra layer of coverage for unforeseen circumstances.To further safeguard our properties, we require a credit card on all bookings. This serves as a precautionary measure, allowing us to address incidentals or damages promptly should they occur during the guest's stay.

9. Revenue Management: Please explain your strategy for revenue management? How do you determine pricing to optimize earnings? Do you utilize dynamic pricing software, manage rates manually, or employ a combination of both methods?

AvantStay takes a balanced approach to optimizing revenue, treating it both as an art and science. Unlike traditional management companies which use simple peak and low season pricing, we have set base rates that factor in the unique characteristics of both your home and the surrounding areas. Our powerful pricing model then takes millions of data points to keep your home’s pricing optimized year-round. These seasons capture and optimize revenue based on occupancy, day of the week, seasonal fluctuations, holidays, and market events.We understand the need for data-driven insights, but do not lose sight of the human component that is important in the ever-evolving vacation rental space. Our team of dedicated pricing and revenue management specialists review each asset in our portfolio in real-time to ensure each home is priced to book.

10. Community Involvement and Reputation: Are you involved in the local community and do you support local initiatives?

Our local teams work closely with your community to address concerns proactively as good neighbors. They are also deeply involved in the local community, and we love to support local initiatives, events, and small businesses.

AvantStay

What We Offer

Trust Accounting

Property Inspections

Revenue Management/Dynamic Pricing

Guest Screening/ID Verification

Guest Damage Insurance/Security Deposit Insurance Program

Local Support 24/7

Commercial Laundry

In-house Cleaning

Keyless Entry Provided

SmartHome

Property Manager Supplied Metrics

2273

Properties

$623

Average annual daily rate

57%

Average annual occupancy

Property By Type

Homes

82%
Condos

14%
Other*

4%

Property By Bedrooms

6+ Bedrooms

17%
5 Bedrooms

12%
4 Bedrooms

22%
3 Bedrooms

24%
2 Bedrooms

13%
1 Bedroom

12%

Please note that these metrics have been supplied directly by the vacation rental manager and have not been independently verified by Comparent or any other third-party entity. While we strive to present the most accurate and reliable information, Comparent disclaims any responsibility for the accuracy of these metrics.

Airbnb Metrics

1745

Properties

$655

Average daily rate

44%

Average occupancy

Property By Type

Homes

92%
Condos

1%
Other*

7%

Property By Bedrooms

6+ Bedrooms

21%
5 Bedrooms

16%
4 Bedrooms

23%
3 Bedrooms

22%
2 Bedrooms

8%
1 Bedroom

10%

VRBO Metrics

1157

Properties

$639

Average daily rate

46%

Average occupancy

Property By Type

Homes

93%
Other*

7%

Property By Bedrooms

6+ Bedrooms

19%
5 Bedrooms

13%
4 Bedrooms

22%
3 Bedrooms

22%
2 Bedrooms

14%
1 Bedroom

10%

The metrics and data displayed above are sourced from publicly available information. While Comparent strives to ensure that this information is reliable, please note that the data is not guaranteed for accuracy and should be independently verified. We disclaim any liability for any inaccuracies or omissions in these metrics.

Link to Property

AirBnb

VRBO

Property Manager

Zillow Link

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