Question 1

1. Commission & Costs: Please explain your commission structure and any additional costs a homeowner might incur.

Accepted Answer

At Restnest Hospitality, we offer a competitive commission structure designed to align with your success. For bookings under 45 nights, we charge a 25% commission, while for bookings over 45 nights, the commission is reduced to 10%. Additionally, we provide optional maintenance packages tailored to the specific needs of your home, with costs varying depending on your selections. Homeowners are responsible for their property's maintenance expenses, ensuring that your luxury home always meets the highest standards.

Question 2

2. Marketing: Please detail the strategies you utilize to market properties to guests.

Accepted Answer

Our comprehensive marketing strategy ensures maximum visibility for your property across top platforms like Airbnb, VRBO, TripAdvisor, Google, Whimstay, Owner Direct, and Marriott. We employ SEO techniques for enhanced Google search presence, professional photoshoots for captivating listings, and targeted advertising across social media and other platforms. Our partnerships with travel agents and exclusive clubs for high-net-worth individuals further extend our reach, guaranteeing your luxury rental stands out in the market.

Question 3

3. Cleaning & Maintenance: Please outline your property management services, including but not limited to cleaning, inspections and maintenance.

Accepted Answer

Restnest Hospitality tailors cleaning and maintenance services to the unique needs of each property and homeowner. We maintain a roster of on-call tradespeople to address any situation promptly, outsourcing to third-party companies for the utmost in quality and responsiveness. This approach ensures your luxury home remains in impeccable condition for every guest.

Question 4

4. Communication & Reporting: How do you communicate with homeowners and what types of reports do you provide? Who will I be working with on your team? Will I have a dedicated representative or a team approach?

Accepted Answer

We prioritize clear and consistent communication through email, phone, and a dedicated owner portal that covers bookings and financials. Homeowners receive comprehensive financial and booking reports quarterly, supported by our team's expertise. While you'll work with multiple team members, our collaborative approach guarantees specialized attention to every aspect of your home's management.

Question 5

5. Financial Management: Please discuss how you handle financial management for the properties you manage. Do you follow trust accounting principles?

Accepted Answer

Restnest Hospitality distributes earnings to homeowners monthly, adhering to trust accounting principles. This disciplined financial management ensures transparency and reliability in every transaction, reflecting our commitment to your success.

Question 6

6. Technology: What kind of technology do you employ and how does this technology provide benefits to both homeowners and guests?

Accepted Answer

We leverage cutting-edge technology including Hostaway for booking management, Superhog for guest verifications, Dack for guest experiences, and specialized accounting software for trust accounting. This suite of tools enhances both homeowner and guest experiences, streamlining operations and ensuring your property's exceptional presentation and performance.

Question 7

7. Differentiators: What unique aspects set your company apart from other property management companies, especially in terms of advantages to homeowners?

Accepted Answer

What sets Restnest Hospitality apart is our dedicated focus on luxury and high-end vacation homes. Our specialized approach combines elite property management services with targeted marketing strategies, ensuring your property not only attracts the right guests but also maximizes revenue. Our commitment to excellence is evident in every aspect of our service, from meticulously maintained properties to our strategic partnerships and advanced technology use, all designed to elevate your property's success.

Question 8

8. Guest Damage: What is your approach to managing damages caused by guests? Do you require a security deposit or offer damage insurance? If you opt for insurance, how do you establish the coverage details?

Accepted Answer

We employ Superhog for guest verification and insurance, providing up to $5 million in coverage. This proactive approach minimizes risks and ensures comprehensive protection for your property, giving you peace of mind.

Question 9

9. Revenue Management: Please explain your strategy for revenue management? How do you determine pricing to optimize earnings? Do you utilize dynamic pricing software, manage rates manually, or employ a combination of both methods?

Accepted Answer

Our dynamic pricing strategy is tailored to the market, with rates updated weekly based on comprehensive analysis. This ensures your property's pricing is always optimized for maximum earnings, reflecting current demand and trends.

Question 10

10. Community Involvement and Reputation: Are you involved in the local community and do you support local initiatives?

Accepted Answer

While Restnest Hospitality is primarily focused on delivering exceptional property management services, we are committed to building a positive impact within the communities we serve. Our approach includes supporting local businesses through our operations and exploring initiatives that contribute to the well-being and sustainability of our destinations. We believe in not just managing luxury properties but also being a responsible and supportive partner in the communities where we operate.

Restnest Hospitality corp

What We Offer

Property Manager Supplied Metrics

Contact Manager

Nearby Property Managers

Orcas 24/7

0 miles away

Whistler Platinum

5 miles away

Luxury Getaways

95 miles away