Question 1

1. Commission & Costs: Please explain your commission structure and any additional costs a homeowner might incur.

Accepted Answer

Our commission structure is straightforward and transparent, designed to build trust. We charge 20% of the accommodation fare the guest pays for their rental (a.k.a. rental fees).Other minimal costs may include home and cleaning supplies, a small property management platform fee, and approved maintenance needed to keep the home rentable.All supply purchases are not marked up, and receipt copies will be provided monthly with the owner's statements.

Question 2

2. Marketing: Please detail the strategies you utilize to market properties to guests.

Accepted Answer

Our knowledge of booking channels and direct marketing opportunities means your property will be found in more places by more people searching.Brand and website development specific to your property to drive as many direct bookings as possible (without 3rd party commissions.)We distribute your property on dozens of Online Travel Agency websites (OTAs) like Airbnb, VRBO, Booking.com, Google Vacation Rentals, Hopper, Expedia, and more.World-class Search Engine Optimization, copywriting, Search Engine Marketing, and re-marketing are a priority by our in-house marketing. Our in-house marketing team, with dozens of years of digital marketing experience, prioritizes world-class search engine optimization, copywriting, search engine marketing, and re-marketing am with dozens of years of digital marketing experience.

Question 3

3. Cleaning & Maintenance: Please outline your property management services, including but not limited to cleaning, inspections and maintenance.

Accepted Answer

We manage housekeeping and maintenance scheduling, supply delivery, and supply replenishment scheduling. We employ A+ field crews to deliver the quality care your home deserves and the 5-star experience our guests expect.We ensure optimal care for your home by providing our team with the technology and tools to maximize performance and efficiencyWe can and will schedule mid-stay deliveries to go above and beyond should any supplies run out during a guest’s stay.Our unique relationships with local vendors provide unique guest experiences and options that improve the overall guest experience.

Question 4

4. Communication & Reporting: How do you communicate with homeowners and what types of reports do you provide? Who will I be working with on your team? Will I have a dedicated representative or a team approach?

Accepted Answer

We can answer your questions 24/7, but we'll connect with you at least monthly and have quarterly intensive reviews of performance.We provide you with your official owner statements and monthly payouts for the previous month by the 10th of each month.However, we also provide you with a very detailed owner portal that represents the current state of your bookings, guest information, monthly trends, and financial status. Your owner portal is updated in real-time and is your private view into our management platform. It ensures full transparency.

Question 5

5. Financial Management: Please discuss how you handle financial management for the properties you manage. Do you follow trust accounting principles?

Accepted Answer

Question 6

6. Technology: What kind of technology do you employ and how does this technology provide benefits to both homeowners and guests?

Accepted Answer

We employ the most advanced Revenue Management software as part of our overall revenue management strategy. We have seen year-over-year revenue gains on properties under management as high as 120% by using the technology to constantly improve our Revenue Per Available Room (RevPar), Average Daily Rates, and Occupancy Rates. Ultimately, resulting in significantly more revenue for our homeowner clients.From digital guidebooks to digital smart locks, internet-connected device management, decibel sound monitoring, and SMS/Email/App Push updates and check-ins for guests before during, and after their stay combine to protect your home and provide a memorable 5-star stay experience for your guests.

Question 7

7. Differentiators: What unique aspects set your company apart from other property management companies, especially in terms of advantages to homeowners?

Accepted Answer

We are hyper-local. We live in the neighborhoods where your guests stay, so our number one priority is your home and our neighborhood, and it's our greatest pleasure to show guests why they are so special to us.At the same time, we have partnered with a company, HostGenius, with an international footprint that rivals some of the biggest short-term rental management companies on earth to do US-based guest support 24/7 by Airbnb Superhost support agents, maximize booking revenue with full-time revenue management by former Airbnb Revenue Managers, and marketing your property to optimize for direct bookings but also get you front and center on the Online Travel Agent websites (OTAs) like Airbnb, VRBO, Booking.com, Google Vacation Rentals, Hopper, Expedia, and dozens of others where your potential guests are searching.

Question 8

8. Guest Damage: What is your approach to managing damages caused by guests? Do you require a security deposit or offer damage insurance? If you opt for insurance, how do you establish the coverage details?

Accepted Answer

Unfortunately, things do get broken from time to time. Even with the best guests, accidents can happen. When it does, our goal is to give you complete peace of mind that we have you covered. We require that all guests buy a damage protection insurance policy, covering them for the first $1,500 of any damage caused during their stay.Certain booking platforms cover up to $3 million in damage protection. We will always work with the guest, and the insurance provider to sufficiently repair or replace any guest damage promptly. Most damage claims are adjudicated and paid in less than two weeks.

Question 9

9. Revenue Management: Please explain your strategy for revenue management? How do you determine pricing to optimize earnings? Do you utilize dynamic pricing software, manage rates manually, or employ a combination of both methods?

Accepted Answer

We use a combination of a full-time revenue manager (a human being) who sets the strategy for your property to earn to its highest potential with dynamic pricing software to look at supply and demand factors and price your property so you can outperform others in your market.

Question 10

10. Community Involvement and Reputation: Are you involved in the local community and do you support local initiatives?

Accepted Answer

We support local STR advocacy organizations, as well as national memberships in groups like Rent Responsibly Network and the San Diego Short-Term Rental Alliance.

Allura Homes

What We Offer

Property Manager Supplied Metrics

Markets Served

8 Properties in California

Contact Manager

Nearby Property Managers

Orcas 24/7

0 miles away

Bluewater Vacation Homes

5 miles away

Gather

5 miles away