1. Commission & Costs: Please explain your commission structure and any additional costs a homeowner might incur.

Commission Structure:Our management fee and/or commission varies based on the location of the property (city/state). This commission is typically calculated solely on the nightly rental rate, ensuring transparency. It is designed to include our full-service vacation rental management such as guest management, marketing and advertising, maintenance, and housekeeping supervision.Included and Additional Services:Beyond the essential services included in our management fee, we offer optional programs that further benefit homeowners. These vary by location but may include linen programs, smart home technology programs that provide advanced technological solutions to optimize your property's performance and guest satisfaction, and pool/hot tub services. Full oversight as to your property needs is our mission.

2. Marketing: Please detail the strategies you utilize to market properties to guests.

Comprehensive Listing Strategy:Casago ensures your property is listed on all major booking platforms such as Airbnb, VRBO, Booking.com, and Expedia, leveraging our close relationships with these platforms. However, we understand that simply being listed is not enough to secure your property's success. We have developed a sophisticated listing strategy that makes your property stand out. This includes professional photography tailored to attract the market's target audience and meticulously crafted property descriptions.Corporate Support and Services:Each Casago location benefits from robust corporate support, providing essential services like revenue management, advanced marketing strategies, and industry-leading software solutions. This integrated approach ensures your property achieves optimal visibility and attracts a high volume of bookings.

3. Cleaning & Maintenance: Please outline your property management services, including but not limited to cleaning, inspections and maintenance.

Exceptional Cleaning Services:Casago is dedicated to providing exceptional cleaning for every guest. Each cleaning is meticulously inspected by a dedicated housekeeping supervisor to ensure that every detail is addressed, and the property meets our high standards.Comprehensive Training:Our team receives industry-leading training in both housekeeping and maintenance. This training covers proven procedures and equips our staff with the knowledge to handle the specific needs of each property, ensuring excellence and safety.Efficient Management:Our state-of-the-art software enhances efficiency, proactiveness, and transparency. Every detail, from maintenance tasks to cleaning schedules, is logged and documented. Homeowners have access to a personal owner portal where they can view all work orders and updates related to their property, ensuring they are always informed and engaged.

4. Communication & Reporting: How do you communicate with homeowners and what types of reports do you provide? Who will I be working with on your team? Will I have a dedicated representative or a team approach?

Direct Line to Property Manager:You will always have a direct line to your property manager, ensuring clear and consistent communication. Depending on your property's location, you may have dedicated team members for specific services like accounting and operations. This team approach ensures specialized support in all areas.Transparency and Trust:Casago is an Owner Centric™ property management company. Owners first. This means building trust through transparency. Our technology automatically notifies you of every reservation, work order and property inspection completed if desired. We believe that by keeping you fully informed, you can have peace of mind knowing exactly what we are doing to manage your property effectively. Additionally, you will also have access to the owner portal where you’ll see information such as projected revenue for each reservation and be able to run reports that include but are not limited to: profit and loss, future reservations, maintenance inspections, summary, occupancy reports, and more!

5. Financial Management: Please discuss how you handle financial management for the properties you manage. Do you follow trust accounting principles?

Yes, we follow all trust accounting principles to ensure proper fund management. Our owners receive payments no later than the 15th of each month. Owner statements are sent via email, and all statements are accessible through a personal owner portal, ensuring full transparency and easy access to financial information.

6. Technology: What kind of technology do you employ and how does this technology provide benefits to both homeowners and guests?

Innovative Technology for Optimal Property ManagementCasago employs top-tier software to remain at the industry's forefront. This allows us to integrate technologies like smart-home locks, guest verification software, and revenue management tools, all carefully selected to genuinely enhance our operations. These technologies improve security, streamline management, and maximize revenue, providing both homeowners and guests with a seamless and enjoyable rental experience.

7. Differentiators: What unique aspects set your company apart from other property management companies, especially in terms of advantages to homeowners?

Dedication to ExcellenceCasago’s unique differentiator lies in our commitment to both internal culture and client relationships. Our Orange credo program is at the heart of our company culture. This program ensures that our focus on professionalism and excellence begins internally, allowing us to provide outstanding service to homeowners and guests. By investing in a strong, positive company culture, we create a team that is passionate about delivering exceptional results.We prioritize building and nurturing professional relationships with our owners and guests that transcend business. Casago team members are dedicated to putting clients first, ensuring that homeowners and guests receive exceptional customer service at all times.

8. Guest Damage: What is your approach to managing damages caused by guests? Do you require a security deposit or offer damage insurance? If you opt for insurance, how do you establish the coverage details?

Our approach to managing guest damages varies depending on the property location, but generally, we use two main strategies to protect your property.Homeowner Protection Program:This comprehensive program partners with an insurance provider to cover guest damages, potential liabilities, major damage-causing events, and even bed bugs. It provides robust protection for homeowners, ensuring peace of mind.Damage Waiver Policy:We include a damage waiver policy with each reservation that covers accidental damage. For any non-accidental damage, we proceed with collection from the guest to cover the costs. This dual approach ensures that properties are well-protected and any issues are promptly addressed.

9. Revenue Management: Please explain your strategy for revenue management? How do you determine pricing to optimize earnings? Do you utilize dynamic pricing software, manage rates manually, or employ a combination of both methods?

Best of both worldsOur revenue management strategy employs a combination of dynamic pricing software and expert manual oversight. The dynamic pricing software continuously analyzes market trends, local events, and seasonal demand to adjust rates in real-time, optimizing earnings. Additionally, our revenue management and local property management teams work in tandem, regularly reviewing and adjusting pricing to align with market trends and property needs. This dual approach ensures that pricing remains competitive and maximizes revenue for homeowners.

10. Community Involvement and Reputation: Are you involved in the local community and do you support local initiatives?

Active Community InvolvementYes! Every Casago location is locally owned and operated, allowing us to have a deeper and more connected relationship with the local community. We actively encourage our team members to participate in and support local initiatives. By engaging in community events, supporting local businesses, and contributing to charitable causes, we aim to make a positive impact on the areas we serve. Our commitment to the community strengthens our reputation and fosters a sense of trust and belonging with our homeowners and guests.

Casago - Corporate

VERIFIED

In Scottsdale, Arizona, 85260

Founded In 2001

Number of Full Time Employees 100+

Owner 4.9 (7)

4.6 (1833)

4.5 (6058)

4.6 (139)

Write a Review Contact Manager

Overview
Reviews (7)

For over 22 years, it has been our purpose to present only excellence, including in our property management services. Today, Casago is locally owned in 50+ markets throughout the United States and Mexico and manages over 4500 vacation rentals. Our company culture is based on the following principles:

• Honesty: It is out lifelong guarantee that we always work with our owners and guests with honesty and respect.

• Appreciating the Owners: We believe that the company would not exist without the owners of the properties. Our staff is dedicated to keeping the owners as the center of all operations to help ensure the success of the business. Our property management services make sure that all homes are well-maintained and everything is working correctly If there are problems, they should be immediately reported so they can be dealt with right away. The goal is to keep the owners happy and satisfied with their properties at all times.

• Caring for Renters: One of the company's goals is to turn the renters into fans who will keep coming back to our vacation rental properties. We aim to satisfy all their needs so that when they check out, they will have a smile on their faces. Hopefully, they will recall their happy memories and spread them to other people, allowing us to grow our clientele even more.

• Readiness to Serve: Some renters and owners are expressive about their wishes, which makes our work easier. However, there are also times when they have unexpressed needs. It is the job of our staff to anticipate their demands so that they are satisfied all throughout their stay, whether they tell us their wants and request or not.

• Building Confidence: It is also our job to ensure every owner and renter will trust our ability to provide superior assistance. As we strive to deliver high-quality services, their confidence in our company also grows. Therefore, whenever there is an issue that the guest or owner is facing, our staff will rush to help no matter what time of the day it is. We make sure that all complaints are addressed, resolved, and recorded.

• Going Above and Beyond: Our staff is trained to be competitive so that all our customers will see the results they want. Whether it is for their room, villa, or any property, we have a property management staff that is always willing to perform above and beyond what is expected of them. It is our mission to go the extra mile to safeguard our clients' fulfillment and happiness.

• Topnotch Service: Finally, it is the responsibility of our staff and management to deliver exceptional service at all costs. If there is something that does not meet the standards of the company, our personnel should always be ready to do what needs to be done. This way, they can help achieve the company's benchmark of excellence.

What We Offer

Trust Accounting

Property Inspections

Revenue Management/Dynamic Pricing

Local Ownership

Guest Screening/ID Verification

Guest Damage Insurance/Security Deposit Insurance Program

Local Support 24/7

Tax Compliance and Remittance

Commercial Laundry

In-house Cleaning

Keyless Entry Provided

SmartHome

Property Manager Supplied Metrics

4500

Properties

$Varies based on market

Average annual daily rate

55%

Average annual occupancy

Property By Bedrooms

6+ Bedrooms

10%
5 Bedrooms

10%
4 Bedrooms

20%
3 Bedrooms

20%
2 Bedrooms

20%
1 Bedroom

20%

Please note that these metrics have been supplied directly by the vacation rental manager and have not been independently verified by Comparent or any other third-party entity. While we strive to present the most accurate and reliable information, Comparent disclaims any responsibility for the accuracy of these metrics.

Airbnb Metrics

512

Properties

$367

Average daily rate

34%

Average occupancy

Property By Type

Homes

38%
Condos

48%
Other*

14%

Property By Bedrooms

6+ Bedrooms

2%
5 Bedrooms

5%
4 Bedrooms

12%
3 Bedrooms

28%
2 Bedrooms

33%
1 Bedroom

20%

VRBO Metrics

473

Properties

$342

Average daily rate

32%

Average occupancy

Property By Type

Homes

35%
Condos

50%
Other*

15%

Property By Bedrooms

6+ Bedrooms

1%
5 Bedrooms

5%
4 Bedrooms

11%
3 Bedrooms

30%
2 Bedrooms

34%
1 Bedroom

19%

The metrics and data displayed above are sourced from publicly available information. While Comparent strives to ensure that this information is reliable, please note that the data is not guaranteed for accuracy and should be independently verified. We disclaim any liability for any inaccuracies or omissions in these metrics.

Casago is extremely professional, they’ve allowed us to make a great profit in the competitive market of Phoenix. They’ve always given great advice about our house and set effective price-points as well as the rental terms. Secure they’ve taken care of our property which has resulted in us receiving a 5 rating for more than 90% rating of the time. They are extremely responsive and address any immediate concerns and all issues efficiently. They always give sound advice that is effective and efficient, I cannot imagine utilizing any other property management company other than Casago. They have set the bar at a really high-level.