1. Commission & Costs: Please explain your commission structure and any additional costs a homeowner might incur.

Commission Structure:Our management fee and/or commission varies based on the location of the property (city/state). This commission is typically calculated solely on the nightly rental rate, ensuring transparency. It is designed to include our full-service vacation rental management such as guest management, marketing and advertising, maintenance, and housekeeping supervision.Included and Additional Services:Beyond the essential services included in our management fee, we offer optional programs that further benefit homeowners. These vary by location but may include linen programs, smart home technology programs that provide advanced technological solutions to optimize your property's performance and guest satisfaction, and pool/hot tub services. Full oversight as to your property needs is our mission.

2. Marketing: Please detail the strategies you utilize to market properties to guests.

Comprehensive Listing Strategy:Casago ensures your property is listed on all major booking platforms such as Airbnb, VRBO, Booking.com, and Expedia, leveraging our close relationships with these platforms. However, we understand that simply being listed is not enough to secure your property's success. We have developed a sophisticated listing strategy that makes your property stand out. This includes professional photography tailored to attract the market's target audience and meticulously crafted property descriptions.Corporate Support and Services:Each Casago location benefits from robust corporate support, providing essential services like revenue management, advanced marketing strategies, and industry-leading software solutions. This integrated approach ensures your property achieves optimal visibility and attracts a high volume of bookings.

3. Cleaning & Maintenance: Please outline your property management services, including but not limited to cleaning, inspections and maintenance.

Exceptional Cleaning Services:Casago is dedicated to providing exceptional cleaning for every guest. Each cleaning is meticulously inspected by a dedicated housekeeping supervisor to ensure that every detail is addressed, and the property meets our high standards.Comprehensive Training:Our team receives industry-leading training in both housekeeping and maintenance. This training covers proven procedures and equips our staff with the knowledge to handle the specific needs of each property, ensuring excellence and safety.Efficient Management:Our state-of-the-art software enhances efficiency, proactiveness, and transparency. Every detail, from maintenance tasks to cleaning schedules, is logged and documented. Homeowners have access to a personal owner portal where they can view all work orders and updates related to their property, ensuring they are always informed and engaged.

4. Communication & Reporting: How do you communicate with homeowners and what types of reports do you provide? Who will I be working with on your team? Will I have a dedicated representative or a team approach?

Direct Line to Property Manager:You will always have a direct line to your property manager, ensuring clear and consistent communication. Depending on your property's location, you may have dedicated team members for specific services like accounting and operations. This team approach ensures specialized support in all areas.Transparency and Trust:Casago is an Owner Centric™ property management company. Owners first. This means building trust through transparency. Our technology automatically notifies you of every reservation, work order and property inspection completed if desired. We believe that by keeping you fully informed, you can have peace of mind knowing exactly what we are doing to manage your property effectively. Additionally, you will also have access to the owner portal where you’ll see information such as projected revenue for each reservation and be able to run reports that include but are not limited to: profit and loss, future reservations, maintenance inspections, summary, occupancy reports, and more!

5. Financial Management: Please discuss how you handle financial management for the properties you manage. Do you follow trust accounting principles?

Yes, we follow all trust accounting principles to ensure proper fund management. Our owners receive payments no later than the 15th of each month. Owner statements are sent via email, and all statements are accessible through a personal owner portal, ensuring full transparency and easy access to financial information.

6. Technology: What kind of technology do you employ and how does this technology provide benefits to both homeowners and guests?

Innovative Technology for Optimal Property ManagementCasago employs top-tier software to remain at the industry's forefront. This allows us to integrate technologies like smart-home locks, guest verification software, and revenue management tools, all carefully selected to genuinely enhance our operations. These technologies improve security, streamline management, and maximize revenue, providing both homeowners and guests with a seamless and enjoyable rental experience.

7. Differentiators: What unique aspects set your company apart from other property management companies, especially in terms of advantages to homeowners?

Dedication to ExcellenceCasago’s unique differentiator lies in our commitment to both internal culture and client relationships. Our Orange credo program is at the heart of our company culture. This program ensures that our focus on professionalism and excellence begins internally, allowing us to provide outstanding service to homeowners and guests. By investing in a strong, positive company culture, we create a team that is passionate about delivering exceptional results.We prioritize building and nurturing professional relationships with our owners and guests that transcend business. Casago team members are dedicated to putting clients first, ensuring that homeowners and guests receive exceptional customer service at all times.

8. Guest Damage: What is your approach to managing damages caused by guests? Do you require a security deposit or offer damage insurance? If you opt for insurance, how do you establish the coverage details?

Our approach to managing guest damages varies depending on the property location, but generally, we use two main strategies to protect your property.Homeowner Protection Program:This comprehensive program partners with an insurance provider to cover guest damages, potential liabilities, major damage-causing events, and even bed bugs. It provides robust protection for homeowners, ensuring peace of mind.Damage Waiver Policy:We include a damage waiver policy with each reservation that covers accidental damage. For any non-accidental damage, we proceed with collection from the guest to cover the costs. This dual approach ensures that properties are well-protected and any issues are promptly addressed.

9. Revenue Management: Please explain your strategy for revenue management? How do you determine pricing to optimize earnings? Do you utilize dynamic pricing software, manage rates manually, or employ a combination of both methods?

Best of both worldsOur revenue management strategy employs a combination of dynamic pricing software and expert manual oversight. The dynamic pricing software continuously analyzes market trends, local events, and seasonal demand to adjust rates in real-time, optimizing earnings. Additionally, our revenue management and local property management teams work in tandem, regularly reviewing and adjusting pricing to align with market trends and property needs. This dual approach ensures that pricing remains competitive and maximizes revenue for homeowners.

10. Community Involvement and Reputation: Are you involved in the local community and do you support local initiatives?

Active Community InvolvementYes! Every Casago location is locally owned and operated, allowing us to have a deeper and more connected relationship with the local community. We actively encourage our team members to participate in and support local initiatives. By engaging in community events, supporting local businesses, and contributing to charitable causes, we aim to make a positive impact on the areas we serve. Our commitment to the community strengthens our reputation and fosters a sense of trust and belonging with our homeowners and guests.

Casago - Corporate

What We Offer

Trust Accounting

Property Inspections

Revenue Management/Dynamic Pricing

Local Ownership

Guest Screening/ID Verification

Guest Damage Insurance/Security Deposit Insurance Program

Local Support 24/7

Tax Compliance and Remittance

Commercial Laundry

In-house Cleaning

Keyless Entry Provided

SmartHome

Property Manager Supplied Metrics

4923

Properties

$Varies based on market

Average annual daily rate

55%

Average annual occupancy

Property By Bedrooms

6+ Bedrooms

10%
5 Bedrooms

10%
4 Bedrooms

20%
3 Bedrooms

20%
2 Bedrooms

20%
1 Bedroom

20%

Please note that these metrics have been supplied directly by the vacation rental manager and have not been independently verified by Comparent or any other third-party entity. While we strive to present the most accurate and reliable information, Comparent disclaims any responsibility for the accuracy of these metrics.

Airbnb Metrics

512

Properties

$367

Average daily rate

34%

Average occupancy

Property By Type

Homes

38%
Condos

48%
Other*

14%

Property By Bedrooms

6+ Bedrooms

2%
5 Bedrooms

5%
4 Bedrooms

12%
3 Bedrooms

28%
2 Bedrooms

33%
1 Bedroom

20%

VRBO Metrics

473

Properties

$342

Average daily rate

32%

Average occupancy

Property By Type

Homes

35%
Condos

50%
Other*

15%

Property By Bedrooms

6+ Bedrooms

1%
5 Bedrooms

5%
4 Bedrooms

11%
3 Bedrooms

30%
2 Bedrooms

34%
1 Bedroom

19%

The metrics and data displayed above are sourced from publicly available information. While Comparent strives to ensure that this information is reliable, please note that the data is not guaranteed for accuracy and should be independently verified. We disclaim any liability for any inaccuracies or omissions in these metrics.

Markets Served

130 Properties in Arizona

30 in Sedona

94 in Scottsdale

6 in Tucson

767 Properties in California

67 in Santa Barbara

339 in Big Bear Lake

18 in San Diego

5 in Palm Springs

34 in Arcata

238 in Truckee

59 in San Carlos

7 in Avila Beach

70 Properties in Utah

45 in Park City

25 in Heber City

156 Properties in West Virginia

156 in Snowshoe

174 Properties in Texas

46 in Galveston

45 in Bolivar Peninsula

3 in Austin

18 in Concan

9 in Lago Vista

18 in Dripping Springs

35 in South Padre Island

27 Properties in Virginia

2 in Blue Ridge

25 in Moneta

97 Properties in Oregon

9 in Cannon Beach

86 in Sunriver

2 in Salem

245 Properties in Florida

21 in Fort Lauderdale

61 in New Smyrna Beach

118 in Orlando

21 in Palm Coast

24 in Fort Pierce

250 Properties in Idaho

14 in Garden Valley

126 in McCall

92 in Sun Valley

18 in Island Park

36 Properties in Alabama

36 in Gulf Shores

14 Properties in Nevada

7 in Henderson

7 in Las Vegas

60 Properties in Hawaii

60 in Kailua-Kona

136 Properties in Missouri

136 in Lake Ozark

386 Properties in South Carolina

386 in Myrtle Beach

11 Properties in Minnesota

11 in Duluth

4 Properties in Montana

4 in Whitefish

MX

970 Properties in Son.

970 in Puerto Peñasco

95 Properties in BCS

25 in La Paz

28 in Cabo San Lucas

42 in Loreto

12 Properties in Jal.

12 in Guadalajara

100 Properties in Q.R.

100 in Cancún

CR

27 Properties in Puntarenas Province

Responsiveness

Service Rating

When I chose Casago Santa Barbara, I honestly didn't know what to expect, but I'm really glad I did. They have an incredible team, and they truly know what they're doing! Every time my property gets rented, I've seen my bank account grow and grow. If you haven't chosen Casago Santa Barbara yet, you're definitely missing out!

Submitted by Bruno Diaz on 12/16/2024

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Submitted by Rita Mora on 12/16/2024

good management

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Submitted by Peter Smith on 12/16/2024

Best property manager

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The manager at this company is very attentive to my property. Whenever there is an issue, he and his team are always there to take care of us. If you want to maximize your revenue and if you are looking for a property management company to look after your property, I highly recommend Casago Park City!

Submitted by Jane Doe on 12/16/2024

Awesome staff.

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Submitted by John Smith on 12/16/2024

Great company.

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Submitted by Jeff Rico on 12/16/2024

years of grate service

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years knowing all

Submitted by Donna Wilcox on 12/16/2024

Casagos good team

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Submitted by Lina Saens on 12/16/2024

Good Management

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Submitted by Diana Ladue on 12/16/2024

Casago the best Vacation Management

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Submitted by Victor Rodriguez on 12/16/2024

owner Support the best

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always there to help

Submitted by Susan Cotton on 12/16/2024

Name

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