1. Commission & Costs: Please explain your commission structure and any additional costs a homeowner might incur.

> Between 70-80% (depending on property) return of gross rental revenue!> Additional 10% commission for owner referrals- (paying guests)

2. Marketing: Please detail the strategies you utilize to market properties to guests.

> Exclusive technology platforms- none of our competitors can offer. We sell not only by category but also by individual unit thereby multiplying your unit’s market distribution.

3. Cleaning & Maintenance: Please outline your property management services, including but not limited to cleaning, inspections and maintenance.

> As an owner, you will benefit from the convenience of having our team readily available, including management, housekeeping, maintenance, and a 24/7 Hawai’i-based call center.> Bathroom amenities- all guest amenities are at no cost to our owners with complimentary restocking of these amenities provided each day for your guests.

4. Communication & Reporting: How do you communicate with homeowners and what types of reports do you provide? Who will I be working with on your team? Will I have a dedicated representative or a team approach?

> As an owner, you will benefit from the convenience of having our team readily available, including management, housekeeping, maintenance, and a 24/7 Hawai’i-based call center.

5. Financial Management: Please discuss how you handle financial management for the properties you manage. Do you follow trust accounting principles?

> Supportive Accounting Team- from timely distribution each month, we can even file your taxes on your behalf!

6. Technology: What kind of technology do you employ and how does this technology provide benefits to both homeowners and guests?

> Distribution platforms- Castle Resorts and Hotels will list your unit over our 3 company websites and distribute through all our Vacation Rental (VR), Online Travel Agencies (OTA), and traditional business partners.

9. Revenue Management: Please explain your strategy for revenue management? How do you determine pricing to optimize earnings? Do you utilize dynamic pricing software, manage rates manually, or employ a combination of both methods?

Dedicated revenue department to follow market trends and analytics.

10. Community Involvement and Reputation: Are you involved in the local community and do you support local initiatives?

Lots of community involvement across all islands.

Castle Hospitality Group

Sponsored

VERIFIED

In Hawaii, 96813

Founded In 1993

Number of Full Time Employees 600

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Overview

Since 1993, Castle Resorts & Hotels has specialized in innovative hotel and resort management. We manage properties throughout the Hawaiian Islands, including Kauai, Oahu, Maui, Molokai, and Hawaii Island, as well as Auckland, New Zealand. Accommodations range from full-service hotels to resort condominiums and combines value, convenience, and authentic experiences. Owner satisfaction is a critical component of our mission at Castle. Along with serving our guests, no other service we perform is as important as protecting and improving the value of your investment. Our 23 years in hospitality management has seen us thrive, grow, and respond to our ever-changing market; and it is our innovative spirit that keeps us ahead of the rest. Give us the opportunity to show you why Castle Resorts & Hotels is the leading hospitality management company in the Pacific.

What We Offer

Trust Accounting

Property Inspections

Revenue Management/Dynamic Pricing

Local Ownership

Guest Screening/ID Verification

Guest Damage Insurance/Security Deposit Insurance Program

Local Support 24/7

Tax Compliance and Remittance

In-house Cleaning

No Startup Fees

Unlimited Owner Use

Property Manager Supplied Metrics

1100

Properties

80%

Average annual occupancy

Property By Type

Condos

100%

Property By Bedrooms

3 Bedrooms

9%
2 Bedrooms

46%
1 Bedroom

45%

Please note that these metrics have been supplied directly by the vacation rental manager and have not been independently verified by Comparent or any other third-party entity. While we strive to present the most accurate and reliable information, Comparent disclaims any responsibility for the accuracy of these metrics.