Question 1

1. Commission & Costs: Please explain your commission structure and any additional costs a homeowner might incur.

Accepted Answer

We offer full-service vacation rental management designed to provide homeowners with a truly passive income experience and complete peace of mind, all for a competitive management fee of 20%. With our comprehensive services, you'll never have to worry about credit card fees on guest reservations—those costs are fully covered by us. We also go the extra mile by providing supplemental trash pickups during peak season at no costs to you, ensuring that new guests are welcomed into a pristine environment without the inconvenience of dealing with leftover trash. Our goal is to handle every detail so you can relax and enjoy the benefits of your investment.We also provide a Linen Program that ensures fresh, high-quality linens are consistently provided throughout the year. Stained or dingy linens are automatically replaced with luxurious 100% cotton sheets, down alternative comforters, a quilted top layer, plush oversized bath towels, and beach towels. In addition, we also provide kitchen towels, dish soap and dishwasher tabs, and spa quality bath amenities offering a truly premium experience for your guests. For an annual linen fee of just $325 per bedroom, our program allows us to maintain the highest standards of comfort and luxury in your rental property without the hassle.

Question 2

2. Marketing: Please detail the strategies you utilize to market properties to guests.

Accepted Answer

Our skilled marketing team understands that the key to successfully promoting your property lies in targeting the right guests, rather than casting a wide net. This focused strategy significantly increases your property’s exposure, leading to more bookings and maximized rental income. We leverage a combination of social media, targeted advertising, direct mail campaigns, and guest loyalty programs to reach your ideal audience. By honing-in on the guests most likely to appreciate and book your property, we deliver exceptional performance and ensure your property stands out in a competitive market.

Question 3

3. Cleaning & Maintenance: Please outline your property management services, including but not limited to cleaning, inspections and maintenance.

Accepted Answer

Cleaning is a responsibility that we take seriously and consider one of the cornerstones of our guest experience. Our cleaning team is carefully vetted and extensively trained to ensure your property is consistently clean and fresh. You need to know that your property is being looked after when you can't be there. Our mission is to treat your property just as we do our own and provide you with exceptional client service for unmatched peace of mind.

Question 4

4. Communication & Reporting: How do you communicate with homeowners and what types of reports do you provide? Who will I be working with on your team? Will I have a dedicated representative or a team approach?

Accepted Answer

We believe in keeping homeowners informed and engaged every step of the way. You'll receive a seasonal newsletter packed with updates, insights, and important information. Additionally, we conduct a quarterly touch base to discuss performance, answer any questions, and ensure alignment on goals. At the end of the year, we provide an annual review that gives a comprehensive look at your property’s performance. Our monthly owner payout report details your rental income and expenses, so you're always aware of your financials. You'll have access to our entire team, ensuring consistent communication and support. While you'll have direct contact with key members, our team approach means there's always someone knowledgeable and ready to assist you.

Question 5

5. Financial Management: Please discuss how you handle financial management for the properties you manage. Do you follow trust accounting principles?

Accepted Answer

Our in-house Chief Financial Officer and co-founder collaborates closely with our expert accounting team and CPA to manage your property’s financials with precision and care. Behind the scenes, they diligently prepare and review detailed monthly statements, ensuring all aspects of your income and expenses are accounted for with accuracy. They also handle the processing of tourist development taxes on your behalf, so you can rest assured that all requirements are met without hassle. With a focus on accuracy and timeliness, our team ensures owner payouts are delivered promptly and correctly, providing you with peace of mind.

Question 6

6. Technology: What kind of technology do you employ and how does this technology provide benefits to both homeowners and guests?

Accepted Answer

At our vacation rental management firm, we leverage cutting-edge technology to enhance the experience for both guests and homeowners. Our dynamic pricing system optimizes nightly rates based on real-time bookings, ensuring maximum annual rental income for property owners. The advanced reservation system manages calendars and streamlines the booking process, while the owner portal provides homeowners with visibility to your property and the ability to book owner stays. We leverage a system to maintain the highest standards in property care, including maintenance and cleaning, ensuring every stay is flawless. Guests benefit from a digital guest guide that offers insider recommendations on local restaurants, attractions, and conveniences. Additionally, our direct booking website simplifies reservations and minimizes platform fees to homeowners, while our active presence on social media and targeted local campaigns keeps our properties in the spotlight, driving consistent bookings and positive reviews.

Question 7

7. Differentiators: What unique aspects set your company apart from other property management companies, especially in terms of advantages to homeowners?

Accepted Answer

Pineapple Coast is the only full-service vacation rental management firm along the gulf coast with interior design and renovations all under one roof.  This enables our team to work quickly and efficiently to help maintain your vacation home or investment property with a one-stop-shop saving you time, increasing rental income, and delivering an unmatched value and peace of mind.  Highlights of what sets us apart include:Locally Owned & Operated- owned by husband-and-wife team, Apryl & Allan Lamberti are hands-on, full-time owners that work closely with our teams and service partners to deliver an exceptional vacation rental experience to homeowners and guests.  Legal- Owning a vacation rental property is more than just real estate, it is a specialized business that presents unique risks and liabilities. Our attorney on retainer works closely with Pineapple Coast to provide legal perspective to business operations, strategic planning, and decisions for our investors.Commitment to Guest Satisfaction- Our guest satisfaction philosophy is simple: exceed expectations at every turn and guests will reward us with rave reviews, return bookings (loyalty) and referrals to their friends and family- all of which have an impact on your long-term rental income in addition to long-term property values.Interior Design & Renovations- From design and finish selections for new builds and remodels, kitchen and bath renovations, to full furnishings and decor, we eliminate your stress and provide peace of mind so you can have fun and enjoy the process. Whether you need help confirming your DIY project is headed in the right direction or you want an experienced pro to step in and handle every detail from start to finish, we can help.Furniture, Decor & Outfitting- We transform your vision to reality to create your dream vacation home or luxury vacation rental! Our designs reflect your personality, celebrate your passions, and inspire your life while standing up to vacationing guests. We handle everything including furniture and decor, linens/bedding, towels, a complete kitchen setup, right down to beach gear, we deliver a home that is 100% ready for enjoyment! We manage every detail from concept to final installation.Showroom & Design Center- No matter how detailed your project, when you explore our gorgeous showroom and design center, you'll be filled with inspiration. Discover curated vignettes of quality furniture and decor, stunning local artwork, exclusive Pineapple Coast mattresses, linens and bedding, custom window treatments, cabinetry, lighting, flooring, tile, outdoor kitchens, and more.

Question 8

8. Guest Damage: What is your approach to managing damages caused by guests? Do you require a security deposit or offer damage insurance? If you opt for insurance, how do you establish the coverage details?

Accepted Answer

We require damage insurance coverage for every reservation, offering protection of up to $3,000 per stay. This coverage is paid for by each guest, not by the homeowner, ensuring that your property is safeguarded without any extra cost to you. Our internal, streamlined claims process minimizes disruptions and prevents retaliatory guest reviews, preserving the integrity of your vacation home or investment property. This approach not only protects your assets but also reduces the stress and headaches often associated with managing a rental property.

Question 9

9. Revenue Management: Please explain your strategy for revenue management? How do you determine pricing to optimize earnings? Do you utilize dynamic pricing software, manage rates manually, or employ a combination of both methods?

Accepted Answer

We continuously analyze data such as booking trends, local occupancy rates, local events and festival dates, along with market demand. Our dynamic pricing system automatically adjusts your rates in real time to ensure that we are pricing your property right every day of the year to maximize your revenues and occupancy rates.In addition, our in-house interior design team specializes in leveraging distinctive interiors to stop-the-scroll and help your property stand out.  Did you know that statistics show that professionally designed vacation rentals generate 25-40% more in annual rental income?

Question 10

10. Community Involvement and Reputation: Are you involved in the local community and do you support local initiatives?

Accepted Answer

We are deeply committed to our community and actively involved in organizations that shape and support the vacation rental industry. As proud members of the Perdido Key Chamber of Commerce and Santa Rosa County Chamber of Commerce, we engage with local businesses and contribute to the area's growth. Our involvement extends to the state level, where our founder and co-owner, Allan Lamberti serves as a board member for FAVR (Florida Association of Vacation Rentals), advocating for professional vacation rental standards and influencing regulations that support the short-term rental industry. Additionally, we host a Facebook group dedicated to keeping homeowners informed about industry trends and legislative changes that impact our market. Our engagement ensures that we not only stay ahead of the curve but also provide valuable support to our homeowners.

Pineapple Coast Vacations

What We Offer

Contact Manager

Nearby Property Managers

Orcas 24/7

0 miles away

iTrip - Pensacola

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