Question 1

1. Commission & Costs: Please explain your commission structure and any additional costs a homeowner might incur.

Accepted Answer

Our management fees are 25% of rental income for the Gold Package and 35% for the Platinum Package, which includes additional benefits like waived setup and linen program fees. Homeowners will incur one-time onboarding fees for setup, inspection, technology installation, and deep cleaning. An ongoing cost outside of the management fee is the Linen Program. Additional costs a homeowner might incur include OTA hosting fees, and STR licensing fees.

Question 2

2. Marketing: Please detail the strategies you utilize to market properties to guests.

Accepted Answer

We market properties by listing them on top OTAs like Airbnb, VRBO, and Booking.com for maximum visibility. We enhance listings with professional photography, SEO optimization, and dynamic pricing to attract high-quality guests. Additionally, we use social media advertising and reputation management to boost guest engagement, reviews, and overall bookings.

Question 3

3. Cleaning & Maintenance: Please outline your property management services, including but not limited to cleaning, inspections and maintenance.

Accepted Answer

We provide comprehensive cleaning and maintenance services, including regular housekeeping for turnovers and bi-annual deep cleans to maintain property condition. Each property receives inspections to assess ROI preservation and recommend improvements. Our maintenance plan covers routine upkeep and repairs, with access to quality service providers for larger issues. We also handle guest requests and any maintenance emergencies promptly to ensure a seamless guest experience.

Question 4

4. Communication & Reporting: How do you communicate with homeowners and what types of reports do you provide? Who will I be working with on your team? Will I have a dedicated representative or a team approach?

Accepted Answer

We maintain open communication with homeowners through regular updates via email and phone, providing detailed monthly financial reports and performance analytics. You'll have a dedicated representative who manages your property, but also have access to our full team for specialized services like maintenance and guest support. Your representative will be your primary point of contact, ensuring personalized and responsive service.

Question 5

5. Financial Management: Please discuss how you handle financial management for the properties you manage. Do you follow trust accounting principles?

Accepted Answer

We follow trust accounting principles and employ trained accountants to ensure proper financial management for each property we manage. This ensures that rental income and expenses are handled separately from our operational funds, maintaining full accountability. Homeowners receive detailed monthly reports, and payments are processed promptly with clear records available at any time.

Question 6

6. Technology: What kind of technology do you employ and how does this technology provide benefits to both homeowners and guests?

Accepted Answer

We use advanced smart home technology such as keyless entry, smart thermostats, and temperature/moisture sensors to enhance security, energy efficiency, and property monitoring. For homeowners, this technology provides remote control over property access and environmental settings, while helping to prevent damage and reduce costs. For guests, it ensures a seamless, comfortable experience with easy access, climate control, and a secure stay.

Question 7

7. Differentiators: What unique aspects set your company apart from other property management companies, especially in terms of advantages to homeowners?

Accepted Answer

What sets us apart is our comprehensive, all-inclusive service that combines customized marketing, smart technology, and transparent pricing with no hidden fees. We offer flexible management fee structures, professional staging and photography, and a hands-on approach to both maintenance and guest management. Additionally, our use of trained accountants ensures transparent, accurate financial reporting, giving homeowners peace of mind.

Question 8

8. Guest Damage: What is your approach to managing damages caused by guests? Do you require a security deposit or offer damage insurance? If you opt for insurance, how do you establish the coverage details?

Accepted Answer

We use a specialized damage protection program that covers guest-caused damages, eliminating the need for a security deposit. This program provides comprehensive coverage for property damage and theft, and the details are clearly outlined in the rental agreement. Homeowners are protected without the hassle of managing individual claims, and the coverage is automatically included in each guest's booking.

Question 9

9. Revenue Management: Please explain your strategy for revenue management? How do you determine pricing to optimize earnings? Do you utilize dynamic pricing software, manage rates manually, or employ a combination of both methods?

Accepted Answer

We use a dynamic pricing software called PriceLabs to optimize earnings by adjusting rates based on factors like demand, seasonality, local events, and market trends. This allows us to automatically adjust pricing in real-time to maximize occupancy and revenue. While PriceLabs handles much of the pricing automation, we also make manual adjustments when needed to ensure our strategy aligns with the homeowner's goals and property performance.

Question 10

10. Community Involvement and Reputation: Are you involved in the local community and do you support local initiatives?

Accepted Answer

We actively support the local community by working with local service providers and contributing to local initiatives. We also participate in community events and promote sustainability, helping maintain the area’s appeal. This involvement strengthens our reputation as a responsible business.

PMI Manatee

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