Question 1

1. Commission & Costs: Please explain your commission structure and any additional costs a homeowner might incur.

Accepted Answer

We have partial or full management structures available.  Please inquire to learn more!

Question 2

2. Marketing: Please detail the strategies you utilize to market properties to guests.

Accepted Answer

Direct Booking Website at www.skyeluxuryrentals.comAirbnb ListingsVRBO ListingsGoogle Vacation RentalsBooking.comVisitSanAntonio.comWe market to the above platforms along with weekly social media posts, Email Campaigns to previous guests and blog posts.

Question 3

3. Cleaning & Maintenance: Please outline your property management services, including but not limited to cleaning, inspections and maintenance.

Accepted Answer

We hire 2 cleaners or more for most of our properties to ensure it is cleaned wellWe inspect our properties regularly to ensure cleaners are doing as expectedCleaners report consumables and they are ordered and shipped to property timelyMaintenance issues are reported right away and logged.  Maintenance manager schedules maintenance timely and avoids if possibly any interruptions for guests.  This can be tricky and we have worked out the best system for this.

Question 4

4. Communication & Reporting: How do you communicate with homeowners and what types of reports do you provide? Who will I be working with on your team? Will I have a dedicated representative or a team approach?

Accepted Answer

Communication with Owners/ Investors is done with Hillary, the CEOOwners are provided access to an Owners Client Portal to view all reservations and be able to see the financials whenever you want for your property location.  Month end owners reports are provided after close of the month by the 10th

Question 5

5. Financial Management: Please discuss how you handle financial management for the properties you manage. Do you follow trust accounting principles?

Accepted Answer

Owners are provided access to an Owners Client Portal to view all reservations and be able to see the financials whenever you want for your property location.  Month end owners reports are provided after close of the month by the 10thTrust accounting is important to us and we have a separate bank account for all deposits and an accountant to help with reporting

Question 6

6. Technology: What kind of technology do you employ and how does this technology provide benefits to both homeowners and guests?

Accepted Answer

Our tech stack includes:Uplisting as our Channel ManagerPriceLabs for Dynamic PricingStayFi for Email collecting & Text/ Email CampaignsClearing for Bookkeeping/ Owner StatementsUplisting for Owners Portal to see all bookings & be able to block dates as neededTurno to keep track of scheduling cleanersMonday.com to help organize the TeamDirect Booking Website using Boostly 3.0Using all of this technology helps keep us as State of the Art Managers to help keep your property in front of the most people with the best pricing & listing optimization possible.

Question 7

7. Differentiators: What unique aspects set your company apart from other property management companies, especially in terms of advantages to homeowners?

Accepted Answer

No charges for Social Media PostingNo charges for StayFi Equipment and Software to help market for direct bookingsWe specialize in large luxury homesWe are boutique sized company that has the bandwidth to take on more clients and treat our Owners with the personal touchWe have teams to help us do our magicWe are localWhen you have questions, you can contact the CEONo limits on personal blocking of the calendar for your own propertyGuest Screening/ID VerificationKeyless Entry for Guests

Question 8

8. Guest Damage: What is your approach to managing damages caused by guests? Do you require a security deposit or offer damage insurance? If you opt for insurance, how do you establish the coverage details?

Accepted Answer

Guest pays for damage waiver Damage Waiver covers contents from $0 to $3000 per reservation up to 28 daysWe do all of the work when making claims and trust me it is a lot of workNo guest retaliatory reviews with Damage Waivers as guest won't be notifiedNo involvement with platforms, so saves headaches of claims not getting paidUsually paid out with a week or soonerYou don't have to do any of the work

Question 9

9. Revenue Management: Please explain your strategy for revenue management? How do you determine pricing to optimize earnings? Do you utilize dynamic pricing software, manage rates manually, or employ a combination of both methods?

Accepted Answer

We use Dynamic Pricing tool called PriceLabs of which we tailor specifically for your market and tweak it several times a week.  This is more of an art form and we are experts in this. Inflate weekend pricingDeflate weekday pricing helps to get week long bookings, which maximizes occupancy, which is the formula for maximizing revenue with STR

Question 10

10. Community Involvement and Reputation: Are you involved in the local community and do you support local initiatives?

Accepted Answer

Yes, we are aware of regulations in the jurisdictions where our Owner's properties are located.  Many of which are ever evolving and we have even spoke up at the Courthouse when needed to help advocate for localities on behalf of our Owners to help keep good regulations and help prevent bad regulations.

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