Question 1

1. Commission & Costs: Please explain your commission structure and any additional costs a homeowner might incur.

Accepted Answer

OVR is focused on being the premier vacation rental managers in our markets.  Our structure is set so our clients relieve higher payouts that our competitors can offer.  Reach out to find out how.

Question 2

2. Marketing: Please detail the strategies you utilize to market properties to guests.

Accepted Answer

We focus on ensuring our properties are the highest ranked on the major booking platforms.  We study the search algorithms from Airbnb and VRBO to be sure our properties are ranked for the best search results.

Question 3

3. Cleaning & Maintenance: Please outline your property management services, including but not limited to cleaning, inspections and maintenance.

Accepted Answer

We partner with the best Cleaners in our market and have consistent feedback loops and audits to ensure 5 star cleans every turnover.

Question 4

4. Communication & Reporting: How do you communicate with homeowners and what types of reports do you provide? Who will I be working with on your team? Will I have a dedicated representative or a team approach?

Accepted Answer

We communicate with our client how it works best for them.  Our team communicated via Text, Email, and Phone Calls.

Question 5

5. Financial Management: Please discuss how you handle financial management for the properties you manage. Do you follow trust accounting principles?

Accepted Answer

We have the top accountants in the country and Vacation Rental Bookkeeping assisting with our backend financial in addition to using trust accounting practices.

Question 6

6. Technology: What kind of technology do you employ and how does this technology provide benefits to both homeowners and guests?

Accepted Answer

We leverage many partners for a complete technology stack for home care, booking performance, safety, security, etc.

Question 7

7. Differentiators: What unique aspects set your company apart from other property management companies, especially in terms of advantages to homeowners?

Accepted Answer

We aim to differentiate our service in all major aspects of service: Financial Performance, Home Care, Guest and Owner Ratings. Reach out to learn the specifics of how we outperform financially while offering better home care and the best guest ratings in our market.

Question 8

8. Guest Damage: What is your approach to managing damages caused by guests? Do you require a security deposit or offer damage insurance? If you opt for insurance, how do you establish the coverage details?

Accepted Answer

Our top priority is to host the right guests and minimize damage.  Things do happen and we partner with Safley for protecting our cleints homes from accidental damage.

Question 9

9. Revenue Management: Please explain your strategy for revenue management? How do you determine pricing to optimize earnings? Do you utilize dynamic pricing software, manage rates manually, or employ a combination of both methods?

Accepted Answer

We leverage highly dynamic pricing with weekly human audits of our automated pricing algorithim in order to stay ahead of daily rate changes and market shifts.

Question 10

10. Community Involvement and Reputation: Are you involved in the local community and do you support local initiatives?

Accepted Answer

We work closely with our clients neighbors and the governing bodies to keep the community in favor of vacation rentals.  We realize many may oppose the use of home for short term rentals, so we work hard to keep our homes looking great and have our guest respect all local and house rules.

O'Neal Vacation Rentals

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