Question 1

1. Commission & Costs: Please explain your commission structure and any additional costs a homeowner might incur.

Accepted Answer

Our management fee is capped at 20%, which means that you'll never pay more than this percentage of your rental income for our services. Despite this cap, we provide a wide range of valuable services, including property marketing, guest screening, reservation management, housekeeping coordination, maintenance oversight, and 24/7 guest support.

Question 2

2. Marketing: Please detail the strategies you utilize to market properties to guests.

Accepted Answer

We list homes on Airbnb, VRBO, Googe travel, TripAdvisor and direct booking website.

Question 3

3. Cleaning & Maintenance: Please outline your property management services, including but not limited to cleaning, inspections and maintenance.

Accepted Answer

At our property management company, we prioritize meticulous cleaning procedures, including thorough turnover cleanings and adherence to high-quality standards. Our comprehensive inspection process ensures that each property is well-maintained and in top condition for guests, with proactive maintenance and timely repairs carried out by trusted professionals. We are committed to upholding the highest standards to provide an exceptional experience for both our clients and their guests

Question 4

4. Communication & Reporting: How do you communicate with homeowners and what types of reports do you provide? Who will I be working with on your team? Will I have a dedicated representative or a team approach?

Accepted Answer

Communication is the certainly very important. We have a business line that both owners and administrative assistant have access too. Our company also keeps a close eye on the business email. We can provide occupancy reports, create a owner portal on our software program that offers full access to their calendar and finances.

Question 5

5. Financial Management: Please discuss how you handle financial management for the properties you manage. Do you follow trust accounting principles?

Accepted Answer

In handling financial management, we prioritize transparency, accuracy, and efficiency to ensure the financial well-being of our clients' properties. Our approach includes detailed record-keeping and financial reporting, providing clients with clear insights into their property's performance. We manage all aspects of revenue collection, such as guest payments and security deposits, in a secure and timely manner. Additionally, we handle all property-related expenses, including maintenance, utilities, and other operational costs, with a focus on cost-effectiveness and adherence to budgets. Our goal is to provide our clients with peace of mind knowing that their property's financial matters are expertly managed, allowing them to maximize their returns without the stress of day-to-day financial administration. Billing will be complete every month by the 10th.

Question 6

6. Technology: What kind of technology do you employ and how does this technology provide benefits to both homeowners and guests?

Accepted Answer

We take pride in our personalized approach to leveraging technology, including the use of the Hostaway software program. This cutting-edge platform allows us to efficiently manage bookings, synchronize real-time calendar updates across multiple channels, and provide seamless communication with guests. By harnessing the power of Hostaway, we're able to tailor our services to the unique needs of each property, maximizing efficiency while delivering a modern, convenient, and high-performing experience for both property owners and guests.

Question 7

7. Differentiators: What unique aspects set your company apart from other property management companies, especially in terms of advantages to homeowners?

Accepted Answer

At our property management company, we take pride in offering a uniquely tailored approach to property management. We understand that each property is distinct, and we work closely with our clients to create customized management plans that align with their specific goals and requirements. Leveraging advanced data analytics and innovative marketing strategies, we are dedicated to maximizing the performance of every property under our care. Our commitment to meticulous property care, guest satisfaction, and delivering exceptional results sets us apart as a trusted and dedicated partner in the success of your short-term rental vacation property

Question 8

8. Guest Damage: What is your approach to managing damages caused by guests? Do you require a security deposit or offer damage insurance? If you opt for insurance, how do you establish the coverage details?

Accepted Answer

We do collect a damage deposit if booked on VRBO, direct booking, google travel and TripAdvisor. After check out we do a thorough walk through, if damages occurred on these booking platforms we will only release a portion or none at all. If damages occur on a reservation on the Airbnb app, we file a claim with airbnb as soon as possible and try our best to get all damages reimbursed from Airbnb.

Question 9

9. Revenue Management: Please explain your strategy for revenue management? How do you determine pricing to optimize earnings? Do you utilize dynamic pricing software, manage rates manually, or employ a combination of both methods?

Accepted Answer

Our property management company updates prices manually 3-5 times a week. We also research and take into consideration any major festivals, holidays or events and price accordingly.

Question 10

10. Community Involvement and Reputation: Are you involved in the local community and do you support local initiatives?

Accepted Answer

We are very involved with our community, HOAs, neighbors and other short term rental groups.

Luxury Vacations Inc

What We Offer

Contact Manager